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FAQ & Technical Support

11. FAQ & Technical Support

This chapter answers common EXMO questions related to registration, login, features, AI generation, history records, account management, communication genes, technical issues, payment, privacy, and support.

11.1 Registration & Login FAQ

  • Q1: What if my mobile number or email has already been used? Try password recovery first, or contact support if the account was not created by you.
  • Q2: Why am I not receiving verification codes? Check the address, spam folder, and network status, then retry later if needed.
  • Q3: How do I reset a forgotten password? Use Forgot Password on the login page and verify with your mobile number or email.

11.2 Feature Usage FAQ

  • Q4: What is the relationship between dissemination tasks and event time? Event time is used for reminders and calendar display.
  • Q5: How do I enter free dialogue mode? Set the task selector in Content Generation to None.
  • Q6: Which attachment formats are supported? Common image formats, Word documents, and PDF files are supported.
  • Q7: Why can't I see my task on the calendar? Make sure an event date and time were configured and that the event has not already expired.
  • Q8: What is the difference between direct analysis and task analysis? Direct analysis is standalone; task analysis is linked to an existing task for later review.

11.3 AI Content Generation FAQ

  • Q9: Who owns AI-generated content and can it be used commercially? AI outputs are assistive content and should be validated by users before commercial use.
  • Q10: What if AI-generated content is inaccurate or inappropriate? Edit it manually, regenerate it, and provide feedback to help improve the system.
  • Q11: Are there any AI generation limits? EXMO blocks illegal, non-compliant, or sensitive content automatically.

11.4 History & Data FAQ

  • Q12: Are history records stored permanently? By default, yes, unless the user deletes them manually.
  • Q13: How many records can a single task generate? Each task corresponds to one content-generation record and one semantic-analysis record while task-linked mode is active.
  • Q14: Can I export or back up my records? Export is not yet supported, so please back up important information yourself.

11.5 Account Security & Management FAQ

  • Q15: How do I change my linked mobile number or email? Go to User Center → Account Settings and complete the identity verification flow.
  • Q16: What if third-party account binding fails? Check the third-party account status and network stability, then contact support if the issue continues.
  • Q17: How do I delete my EXMO account? Go to User Center → Account → Delete Account and complete identity verification before proceeding.

11.6 Communication Gene & Preference FAQ

  • Q18: How often is the communication gene updated? The system refreshes it daily based on ongoing behavior.
  • Q19: Why do preference changes not affect old tasks immediately? Updates apply to future task actions and later operations, not to already completed historical outputs.

11.7 Technical Issues

  • Q20: What should I do if the app stutters or crashes? Restart the app, verify network stability, update to the latest version, and contact support if problems persist.
  • Q21: Why are some pages loading slowly or not displaying content? This is usually related to network conditions. Try another network or retry later.
  • Q22: How do I report a bug? Go to Settings → Feedback and send an email with details, screenshots, and device information.

11.8 Membership & Payment FAQ

  • Q23: What are the benefits of EXMO Plus? Higher AI quotas, faster data processing, dedicated analysis functions, and premium support.
  • Q24: What if paid benefits are not activated? Check the network and payment status; if benefits have not appeared within 15 minutes, contact support with proof of payment.
  • Q25: Can paid memberships be refunded? In principle, membership purchases are non-refundable, so please review the service content carefully before paying.

11.9 Privacy & Data Security FAQ

  • Q26: How does EXMO protect privacy data? Data transmission and storage use encryption and EXMO will not disclose user data illegally to third parties.
  • Q27: What should I do if I suspect account theft or abnormal data activity? Change your password immediately, contact support for account freezing and investigation, and remove suspicious third-party bindings.

11.10 Technical Support Contact

If the FAQ above does not resolve your issue, you can contact EXMO through support@exceedemotion.com or the in-product Feedback page. We normally reply within 1-3 business days.